Cookie Policy

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit certain websites. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies allow a website to recognise a user’s device and store some information about your preferences or past actions. This can include remembering your login details, your language preference, or items you've added to a shopping cart.

At LuckyLouis, we use cookies and similar technologies, such as web beacons, pixels, and local storage, to enhance your gaming experience and provide our services effectively. These technologies help us understand how you interact with our website and allow us to tailor our offerings to your preferences.

LuckyLouis uses cookies for several purposes, all designed to improve your experience on our platform. These purposes include, but are not limited to, ensuring the security and integrity of our services, remembering your preferences, analysing site performance, and delivering relevant advertising. By understanding how you use our site, we can continuously refine and optimise our services.

Our use of cookies is categorised to help you understand their function:

• Essential Cookies: These are crucial for the basic operation of the LuckyLouis website.
• Analytics Cookies: These help us understand how users interact with our site.
• Functional Cookies: These remember your preferences to personalise your experience.
• Marketing and Advertising Cookies: These are used to deliver relevant advertisements to you.

Essential cookies are fundamental to the operation of the LuckyLouis website. Without these cookies, certain core functionalities, such as logging into your account, making deposits, or placing bets, would not be possible. They enable you to move around the website and use its features securely. These cookies are typically set in response to actions made by you, such as requesting services, setting your privacy preferences, or filling in forms.

For example, essential cookies help us:

• Maintain your logged-in status as you navigate between different pages of LuckyLouis.
• Process transactions securely.
• Remember your consent preferences regarding cookie usage.
• Ensure the security of your account and prevent fraudulent activities.

Because these cookies are strictly necessary for the delivery of the services you request, they cannot be switched off in our systems. If you choose to block these cookies through your browser settings, some parts of the LuckyLouis website may not function correctly.

Analytics cookies collect information about how visitors use the LuckyLouis website, including which pages are visited most often, the time spent on each page, and if users encounter error messages. This data is aggregated and anonymised, meaning it does not identify you personally. The insights gained from these cookies help us understand user behaviour patterns and improve the performance and design of our website.

For instance, we use analytics cookies to:

• Monitor website traffic and performance.
• Identify areas of the site that need improvement.
• Understand the effectiveness of our content and features.
• Detect and resolve technical issues quickly.

By continually analysing this data, LuckyLouis can make informed decisions to enhance your overall experience and ensure our platform remains user-friendly and efficient.

Functional cookies allow the LuckyLouis website to remember choices you make and provide enhanced, more personalised features. For example, these cookies can remember your username, preferred language, or the region you are in. They can also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages. The information these cookies collect may be anonymised and cannot track your browsing activity on other websites.

Examples of how we use functional cookies include:

• Remembering your login details so you do not have to re-enter them every time you visit.
• Storing your preferred language settings.
• Recalling your gaming preferences or favourite games.
• Providing you with live chat support functionalities.

These cookies contribute significantly to a more convenient and tailored experience on LuckyLouis.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

At LuckyLouis, we use these cookies to:

• Display targeted advertisements on other websites based on your activity on our site.
• Measure the performance of our advertising campaigns.
• Understand which marketing channels are most effective in attracting new players.
• Provide you with special offers and promotions that align with your interests.

These cookies help us ensure that our marketing efforts are efficient and beneficial to our players.

In addition to our own cookies, LuckyLouis also uses various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These cookies are set by domains other than our website. For example, we might use analytics services provided by Google Analytics, which sets its own cookies to track website usage. Similarly, social media platforms may set cookies if you interact with their content on our site.

Third-party cookies on LuckyLouis may be used for purposes such as:

• Measuring the effectiveness of our marketing partners' campaigns.
• Enabling social media sharing functionalities.
• Providing embedded content from external services.

We carefully select our third-party partners and ensure that their use of cookies aligns with our privacy standards and applicable data protection regulations, including GDPR.

The duration for which a cookie remains on your device depends on whether it is a "persistent" or "session" cookie.

• Session Cookies: These are temporary cookies that remain on your device only until you close your web browser. Once you close your browser, they are deleted. They are primarily used to enable website functionality during a single browsing session, such as keeping you logged in.
• Persistent Cookies: These cookies remain on your device for a set period, which can range from a few minutes to several years, or until you delete them manually. They are used to remember your preferences or actions across multiple visits to a website. For example, a persistent cookie might remember your language preference for your next visit to LuckyLouis.

The expiry time for each cookie used by LuckyLouis is determined by its purpose and the specific third-party provider, where applicable. We regularly review our cookie usage to ensure it remains necessary and proportionate.

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Be aware that disabling cookies may affect the functionality of LuckyLouis and other websites you visit. For instance, you may not be able to log in or use certain features that rely on cookies.

You can manage your cookie preferences through your browser settings. Here's how you can typically do it:

• Browser Settings: Most browsers allow you to control cookies through their settings preferences. You can delete existing cookies, block all cookies, or choose to accept only certain types of cookies.
• Cookie Consent Tool: LuckyLouis provides a cookie consent tool on our website, allowing you to manage your preferences for non-essential cookies. You can adjust your choices at any time through this tool.
• Third-Party Tools: Some third-party advertising networks offer tools to opt out of their targeted advertising.

Please refer to your browser's help documentation for specific instructions on how to manage cookies. For example, you can find information for Chrome, Firefox, Safari, and Edge.

"Do Not Track" (DNT) is a privacy preference you can set in your web browser to signal your preference regarding tracking by websites. While LuckyLouis respects your privacy, there is no universally accepted standard for how websites should respond to DNT signals. Therefore, we do not currently respond to DNT browser signals. We rely on the explicit cookie consent mechanisms provided on our website and your browser settings for managing your cookie preferences.

We encourage you to use our cookie consent tool and your browser settings to manage your privacy choices effectively. LuckyLouis is committed to transparency regarding our data practices and providing you with control over your personal information.

LuckyLouis may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies. Significant changes will be communicated through appropriate channels, such as notifications on our website or via email.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. Our dedicated support team is available to assist you.

You can reach LuckyLouis customer support via:

• Email: [Insert Support Email Address Here, e.g., [email protected]]
• Live Chat: Available directly on the LuckyLouis website during operational hours.

We are committed to addressing your inquiries promptly and transparently, ensuring your experience with LuckyLouis is as enjoyable and secure as possible.