Privacy Policy

Welcome to LuckyLouis. This Privacy Policy outlines how LuckyLouis, operated by SkillOnNet Ltd, a company registered in Malta, collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with LuckyLouis or using our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (where required by law). We collect this during registration and account verification.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and e-wallet information. Note that we do not store full credit card details, only partial information for transaction identification and security.
• Transactional Data: Records of your deposits, withdrawals, bets, game play, and other activities on LuckyLouis.
• Technical Data: Your IP address, browser type and version, operating system, device type, referrer URLs, and time zone settings.
• Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone.
• Publicly Available Information: Data from public sources, such as identity verification services or sanctions lists, to comply with legal and regulatory obligations.

We use your personal information for several purposes, primarily to operate our casino services and comply with legal obligations:

• Account Management: To set up, manage, and verify your LuckyLouis account, including age and identity verification.
• Service Provision: To allow you to participate in games, process your bets, deposits, and withdrawals.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illicit, or illegal activities, and to protect the integrity of our services.
• Legal and Regulatory Compliance: To meet our obligations under gambling regulations, anti-money laundering (AML) laws, and other legal requirements. This includes reporting to relevant authorities.
• Personalisation: To tailor your experience on LuckyLouis, including offering personalised promotions and content based on your gaming activity and preferences.
• Marketing: To send you promotional offers, newsletters, and information about new games or services, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Service Improvement: To analyse user behaviour and feedback to improve our website, games, and overall service offering.

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which LuckyLouis is subject, such as AML laws, licensing requirements, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests. This includes preventing fraud, ensuring network and information security, and improving our services.
• Consent: In specific situations, we may ask for your explicit consent to process your data, for example, for sending direct marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with third parties in certain circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the specific purposes we define.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulators, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, and that of our users or the public.
• Affiliates and Business Partners: We may share data with our corporate group entities or business partners for operational purposes, where necessary for the provision of services or for legitimate business interests.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organisations involved in fraud prevention.
• Auditors: Our auditors may access certain data as part of their auditing processes to ensure compliance and financial accuracy.

We do not sell your personal data to third parties.

LuckyLouis implements robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: Strict access controls and authentication mechanisms are in place to limit access to personal data to authorised personnel only.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section.

LuckyLouis uses cookies and similar tracking technologies to enhance your user experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often. This helps us improve website performance.
• Functional Cookies: Allow the website to remember choices you make (e.g., your username, language) and provide enhanced, more personal features.
• Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the LuckyLouis website.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods vary depending on the type of data and the legal obligations involved.

Generally, we retain customer account data for a minimum of five years after the account is closed, or longer if required by our licensing authority or anti-money laundering regulations. Transactional data is also subject to similar retention periods. After the retention period expires, your personal data will be securely deleted or anonymised.

As LuckyLouis operates globally, your personal data may be transferred to and stored in countries outside of your country of residence, including countries outside the European Economic Area (EEA), where data protection laws may differ. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

These safeguards may include relying on adequacy decisions by the European Commission, using Standard Contractual Clauses approved by the European Commission, or ensuring the recipient is certified under an approved data protection framework.

Our services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information promptly.

If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes will be communicated to you directly, for example, via email or a prominent notice on our website.

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact our Data Protection Officer:

• Email: [email protected]
• Postal Address: SkillOnNet Ltd, Office 1/5297, Level G, Quantum House, 75, Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta.