KYC and Verification

At LuckyLouis, ensuring a safe and secure environment for all our players is paramount. Identity verification is a critical step in achieving this. It allows us to confirm that you are who you say you are, preventing fraud, underage gambling, and other illicit activities. This process protects both you, our community, and LuckyLouis, maintaining the integrity of our services.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. It is a regulatory requirement imposed by our licensing authority to combat financial crime, including money laundering and terrorist financing. By adhering to KYC principles, LuckyLouis demonstrates its commitment to responsible gaming and compliance with international financial regulations.

Verification may be required at several stages during your interaction with LuckyLouis:

• Upon registration: We may ask for initial verification details when you create your account.
• Before your first withdrawal: To process your winnings, we must confirm your identity.
• When depositing certain amounts: Deposits exceeding specific thresholds may trigger a verification request.
• During routine security checks: Our security team conducts ongoing monitoring, and additional verification may be requested at any time to ensure account security.
• If there are changes to your personal information: Updating details like your address may require re-verification.
• If suspicious activity is detected: Any unusual account behaviour will prompt an immediate verification request.

To complete the verification process, LuckyLouis may request various documents. These are typically categorised as proof of identity, proof of address, and proof of payment method. All documents must be valid, legible, and current. We will specify exactly which documents are needed when we contact you.

To confirm your identity, we generally require one of the following official government-issued documents:

• Passport: A clear, full copy of the photo page.
• National ID Card: A clear, full copy of both the front and back.
• Driving Licence: A clear, full copy of both the front and back.

The document must show your full name, date of birth, photograph, signature, and expiry date. Ensure all corners of the document are visible in the image.

To verify your residential address, LuckyLouis requires a document issued within the last three months that clearly displays your full name and current address. Acceptable documents include:

• Utility Bill: Such as electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Letter: For example, a tax statement.

Please ensure the document is dated and that all relevant information is clearly visible.

To verify the payment method used for deposits and withdrawals, we may require proof of ownership. The specific documentation needed depends on the payment method:

• Credit/Debit Cards: A clear copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, account ID, and email address associated with the account.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, account number, and the bank's logo.

In certain circumstances, particularly when transactions involve larger amounts, LuckyLouis may be legally required to request information regarding your Source of Funds (SoF) or Source of Wealth (SoW). This is part of our Enhanced Due Diligence (EDD) procedures. This might involve providing documents such as:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Evidence of inheritance or sale of assets.
• Tax returns.

This information helps us understand the origin of the funds used on your LuckyLouis account and ensures compliance with anti-money laundering regulations.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible, typically within 24-48 hours. During peak times, or if further information is required, this timeframe may be extended. We will notify you via email or through your LuckyLouis account messaging system regarding the status of your verification. Please ensure the documents you provide are clear and meet our requirements to avoid delays.

LuckyLouis treats your personal information and submitted documents with the utmost care and confidentiality. All data is encrypted and stored securely in compliance with GDPR and other relevant data protection regulations. Access to your documents is strictly limited to authorised personnel involved in the verification process. We never share your information with third parties except where legally required by our licensing authority or other regulatory bodies.

Our KYC and verification procedures are integral to our Anti-Money Laundering (AML) compliance framework. By diligently verifying customer identities and monitoring transactions, LuckyLouis actively participates in preventing financial crime. This commitment protects our platform from misuse and contributes to a safer online gaming environment globally.

LuckyLouis is strictly committed to preventing underage gambling. Our terms and conditions explicitly state that only individuals aged 18 or over (or the legal age of majority in their jurisdiction, if higher) are permitted to create an account and play. Our verification process includes robust age verification checks. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. This measure is in place to protect vulnerable individuals.

If your verification is delayed, it usually means we require additional information or clarification regarding the documents submitted. We will contact you with specific instructions. If verification is unsuccessful after multiple attempts, or if we are unable to verify your identity to our satisfaction, LuckyLouis reserves the right to suspend or close your account. This decision is always made in adherence to our regulatory obligations and for the security of our platform.

Should you have any questions about the verification process, require assistance with uploading documents, or need clarification on any aspect of our KYC policy, our customer support team is ready to help. You can reach us via live chat or email. We are here to guide you through the process and ensure your experience at LuckyLouis remains smooth and secure.