Responsible Gambling

At LuckyLouis, we believe that playing our casino games should always be an enjoyable and entertaining experience. For the vast majority of our players, this is precisely the case. However, we also recognise that for a small percentage of individuals, gambling can transition from a harmless pastime into a serious problem. Our commitment to responsible gaming is therefore a cornerstone of our operations. We are dedicated to providing a safe and secure environment where players can enjoy our offerings responsibly, and we implement various tools and policies to support this. We aim to prevent problem gambling, identify and assist those who may be at risk, and ensure that all our activities comply with the highest standards set by our licensing authority.

We actively promote responsible gambling practices through clear communication, readily available tools, and comprehensive support mechanisms. Our team is trained to understand the complexities of problem gambling and to guide players towards the resources they need. Your well-being is paramount to us at LuckyLouis.

Understanding when gambling might be becoming a problem is the first step towards addressing it. Problem gambling is often characterised by an increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to cut down or stop, and chasing losses. It can also manifest as gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression. Other indicators include lying to family members or others to conceal the extent of gambling involvement, jeopardising or losing a significant relationship, job, or educational or career opportunity because of gambling, and relying on others to provide money to relieve a desperate financial situation caused by gambling.

If you or someone you know exhibits several of these signs, it may be time to seek help. Recognising these patterns early can prevent more severe consequences.

To ensure your time at LuckyLouis remains a source of entertainment, consider these practical tips for maintaining control:

• Gamble for entertainment, not as a way to make money. View gambling as a leisure activity with a cost, similar to buying a ticket to a concert or a movie.
• Set a budget and stick to it. Decide how much money you can afford to lose before you start playing, and do not exceed that amount.
• Set a time limit. Decide how long you will play and stick to it, regardless of whether you are winning or losing.
• Never chase losses. Accept that losing is part of gambling and do not try to win back money you have lost by gambling more.
• Balance gambling with other activities. Ensure gambling does not become your sole source of entertainment or escape.
• Avoid gambling when stressed, upset, or under the influence. Your judgment can be impaired, leading to poor decisions.
• Do not borrow money to gamble. Only gamble with money you can comfortably afford to lose.

LuckyLouis provides you with the ability to set various limits on your account to help manage your gambling activity. These tools are designed to empower you to stay in control:

• Deposit Limits: You can set a maximum amount of money you can deposit into your account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit more funds until the period resets.
• Loss Limits: This allows you to define the maximum amount of money you are willing to lose within a specific timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the limit period expires.
• Wager Limits: You can set a maximum amount you wish to wager over a specific period. This helps control the total amount of money you commit to bets, regardless of wins or losses.

These limits can be adjusted at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will only take effect after a cooling-off period, typically 24 hours, giving you time to reconsider your decision.

If you feel you need a short break from gambling, LuckyLouis offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period:

• Time-Out: This option allows you to take a short break from gambling, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in or access any gambling services.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period can be set for slightly longer durations, such as one month. This provides a more extended break if you feel you need more time away from gambling.

During these periods, you will not receive any promotional material from LuckyLouis. Once the chosen period expires, your account will automatically be reactivated, and you will regain full access to our services. This tool is ideal for taking a short, structured break to regain perspective.

For players who feel they need a more significant break from gambling, LuckyLouis offers robust self-exclusion options. Self-exclusion is a formal process where you request to be excluded from gambling with us for a longer, specified period, or even permanently. This is a serious commitment to stop gambling.

When you self-exclude:

• Your account will be immediately closed, and you will not be able to log in.
• We will take all reasonable steps to prevent you from opening new accounts with LuckyLouis.
• You will be removed from all marketing databases and will not receive any promotional communications.
• Any remaining real money balance in your account will be returned to you, subject to our standard withdrawal procedures.

Self-exclusion periods can range from six months to five years, or indefinitely. During this time, we strongly recommend seeking professional help and support for problem gambling. Once a self-exclusion period is set, it cannot be reversed until the chosen period has fully elapsed. To reactivate your account after a self-exclusion, you will typically need to contact our customer support team and undergo a review process.

LuckyLouis is strictly committed to preventing underage gambling. Our services are not intended for, nor available to, individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years old. We employ stringent age verification procedures during the registration process to ensure that no minors can access our platform. This includes requesting valid identification documents and utilising third-party age verification services.

We urge parents and guardians to take an active role in protecting children from accessing online gambling sites. Here are some steps you can take:

• Keep your login details secure and do not share them with anyone.
• Install parental control software on your devices to block access to gambling websites.
• Educate your children about the risks associated with underage gambling.
• Monitor your bank and credit card statements for unfamiliar transactions.

If you suspect that a minor has accessed an account with LuckyLouis, please contact our customer support team immediately. We take such matters very seriously and will investigate thoroughly.

To help you keep track of your playing time, LuckyLouis offers Reality Check notifications. This feature provides periodic on-screen alerts during your gaming session, reminding you how long you have been playing. These reminders can be set at various intervals, such as every 30 minutes or every hour.

When a Reality Check notification appears, it will typically display:

• The duration of your current session.
• Your net winnings or losses during that session.
• Options to continue playing, review your account history, or end your session.

This tool is designed to provide you with regular prompts to consider your playing habits and make informed decisions about whether to continue or take a break. It serves as a helpful reminder to manage your time effectively and prevent prolonged, uninterrupted play.

If you are concerned about your gambling habits, or those of someone you know, taking a self-assessment can be a helpful first step. This involves answering a series of questions designed to highlight potential problem areas. While not a diagnostic tool, it can provide valuable insight into your relationship with gambling.

Consider the following questions honestly:

• Do you find yourself spending more money or time gambling than you intended?
• Do you feel the need to gamble with increasing amounts of money to achieve the desired excitement?
• Have you tried to cut back or stop gambling without success?
• Do you feel restless or irritable when attempting to cut down or stop gambling?
• Do you gamble to escape from problems or to relieve feelings of anxiety, guilt, or depression?
• Have you ever lied to family members or others to conceal the extent of your gambling?
• Have you jeopardised or lost a significant relationship, job, or educational/career opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered yes to several of these questions, it may indicate a gambling problem. We encourage you to reach out for professional help. Taking this self-assessment is a brave step towards acknowledging and addressing any potential issues.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)